Commitments to Customers

Capable to recommend appropriate Chinese suppliers

* Reliability and Sustainability
* Manufacturing location, any risk to remove manufacturing site.
* Capacity, ability to meet customer buying spec, competitive price.
* Quality system standard.
* EHS standard & CSR standard.
* Technical & analytical capability.

Quick response to customers enquiries and request

* Within 3 - 5 days, typically prompt.

Timely notifying of major changes / production disruption

* Ensuring customers timely notified of any major change, big issue and production disruption of suppliers’ manufacturing sites.

Proper control for consignment before overseas shipment

* Ensuring full set of required documents.
* Checking condition of material package.
* Checking proper labels.
* Checking condition of palletization.

Flexible commercial terms

* ex-works, FOB, CNF, CIF, DDU, DDP ect.
* multi choices for trading currencies.

Delivery “ On time ” & “ In full ”

* 100% order quantity within –3 to 0 days.
* Communication with suppliers weekly to check their status of order implementation.
* Holding a contingency stock in China or overseas.

Price reduction plan.

* Recommending competitive suppliers.
* Encouraging suppliers to set a challenge of achieving continuous cost reduction.

Respecting CDA & IP

* Ensuring suppliers totally understand CDA.
* Overseeing whether suppliers follow CDA.
* Checking any infringement of patent process.

Risk Mitigation & Supply Resilience

* Encourage manufacturer having at least two approved sources for raw materials if possible.
* Understanding whether manufacturer maintaining buffer stock or safety stock levels.
* Understanding manufacturer's planning around major holidays, shutdowns, known disruptions.
* Ensuring manufacturer have proper BCP, ERP and DRP in place for business continuity.

Market intelligence

* Willing to provide our known Chinese market information.
* Conducting market survey

Socially responsible & environment friendly procurement

* Following the principle of socially responsible and environment friendly procurement.

Taking care of customers in China

* Offering interpreter & translation.
* Arrangement for local transportation & accommodation.
* Taking good care of customers at their trip in China


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