Commitments to Customers
Capable to recommend appropriate Chinese suppliers
* Reliability and Sustainability
* Manufacturing location, any risk to remove manufacturing site.
* Capacity, ability to meet customer buying spec, competitive price.
* Quality system standard.
* EHS standard & CSR standard.
* Technical & analytical capability.
Quick response to customers enquiries and request
* Within 3 - 5 days, typically prompt.
Timely notifying of major changes / production disruption
* Ensuring customers timely notified of any major change, big issue and production disruption of suppliers’ manufacturing sites.
Proper control for consignment before overseas shipment
* Ensuring full set of required documents.
* Checking condition of material package.
* Checking proper labels.
* Checking condition of palletization.
Flexible commercial terms
* ex-works, FOB, CNF, CIF, DDU, DDP ect.
* multi choices for trading currencies.
Delivery “ On time ” & “ In full ”
* 100% order quantity within –3 to 0 days.
* Communication with suppliers weekly to check their status of order implementation.
* Holding a contingency stock in China or overseas.
Price reduction plan.
* Recommending competitive suppliers.
* Encouraging suppliers to set a challenge of achieving continuous cost reduction.
Respecting CDA & IP
* Ensuring suppliers totally understand CDA.
* Overseeing whether suppliers follow CDA.
* Checking any infringement of patent process.
Risk Mitigation & Supply Resilience
* Encourage manufacturer having at least two approved sources for raw materials if possible.
* Understanding whether manufacturer maintaining buffer stock or safety stock levels.
* Understanding manufacturer's planning around major holidays, shutdowns, known disruptions.
* Ensuring manufacturer have proper BCP, ERP and DRP in place for business continuity.
Market intelligence
* Willing to provide our known Chinese market information.
* Conducting market survey
Socially responsible & environment friendly procurement
* Following the principle of socially responsible and environment
friendly procurement.
Taking care of customers in China
* Offering interpreter & translation.
* Arrangement for local transportation & accommodation.
* Taking good care of customers at their trip in China